Read the following passage carefully and answer questions

Use of electronic mail (e-mail) in business affairs has been widespread for more than a decade and a half. E-mail simplifies the flow of ideas, connects people from distant offices, eliminates the need for meetings, and often boosts productivity. However, e-mail should be carefully managed to avoid unclear and inappropriate communication. E-mail messages should be concise and limited to one topic. When complex issues need to be addressed, phone calls are still the best.

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